Eligibility Criteria
Refund requests must be submitted within 14 days of service commencement. Our policy covers scenarios where technical issues prevent access to your financial reporting dashboard or when service delivery falls short of agreed specifications outlined in your service agreement.
Processing Timeframes
Standard refund processing takes 5-10 business days from approval. Bank transfers typically complete within 3-5 business days, while credit card refunds may take 5-10 business days depending on your financial institution's processing procedures.
Step-by-Step Refund Process
Submit Your Request
Contact our support team at support@klyntarivo.com with your account details and reason for the refund request. Include your service agreement reference number and any relevant documentation supporting your request.
Initial Review Process
Our team conducts a preliminary assessment within 48 hours. We'll verify your account status, review service usage, and confirm eligibility based on our refund criteria. You'll receive acknowledgment of your request during this phase.
Detailed Assessment
A comprehensive evaluation of your case takes place over 3-5 business days. This includes technical review of any reported issues, analysis of service delivery against agreed terms, and consultation with relevant department heads when necessary.
Decision and Processing
Once approved, refunds are processed immediately to your original payment method. You'll receive confirmation via email with transaction reference numbers and expected completion dates based on your payment provider's processing schedule.
Common Refund Scenarios
Platform Access Problems
When technical difficulties prevent access to your financial reporting tools for more than 72 hours, full refunds are typically approved. This includes server outages, login authentication failures, or dashboard loading issues that remain unresolved after our technical intervention.
Unmet Service Standards
Refunds apply when delivered reports don't match specifications in your service agreement. Examples include missing data categories, incorrect formatting that affects usability, or reports delivered beyond agreed timeframes without prior communication about delays.
Plan Modifications
Pro-rated refunds are available when downgrading service plans mid-cycle. However, refunds for plan upgrades are processed only if the enhanced features were not accessible within 7 days of payment processing due to technical limitations.
Payment Discrepancies
Double charges or incorrect billing amounts receive immediate refund processing once verified. These situations are resolved within 24-48 hours of notification, with emergency processing available for significant overcharges that impact business operations.
Need Assistance with Your Refund?
Our dedicated support team is here to help guide you through the refund process and answer any questions about your specific situation.