Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use klyntarivo's financial reporting services.
Introduction and Scope
klyntarivo operates under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we handle personal information when you use our financial reporting platform, subscribe to our investor services, or interact with our team.
We're committed to transparency about our data practices. This isn't legal jargon designed to hide things—it's a straightforward explanation of what happens to your information when you work with us.
Information We Collect
We collect different types of information depending on how you use our services. Here's what we gather and why we need it:
Account Information
Name, email address, phone number, business details, and billing information when you create an account or subscribe to our services.
Usage Data
How you interact with our platform, which reports you access, time spent on different sections, and feature usage patterns.
Technical Information
IP address, browser type, device information, and cookies that help us deliver and improve our services.
Financial Data
Investment preferences, portfolio information, and financial goals you share to receive personalised reporting and insights.
We only collect information that's necessary to provide our financial reporting services effectively. We don't gather data just because we can—everything we collect serves a specific purpose in delivering value to our users.
How We Use Your Information
Your personal information helps us provide better financial reporting and investment insights. Here's exactly how we use what you share with us:
Service Delivery
- Generate personalised financial reports based on your investment profile
- Provide market analysis relevant to your interests and goals
- Send you updates about companies and sectors you're tracking
- Process subscription payments and manage your account
- Respond to your questions and provide customer support
Platform Improvement
- Analyse usage patterns to identify which features are most valuable
- Test new functionality with select user groups
- Fix technical issues and optimise platform performance
- Develop new reporting tools based on user needs
Communication
- Send important account notifications and service updates
- Share market insights and educational content you've requested
- Notify you about new features that match your interests
- Conduct user research to improve our services
Information Sharing and Disclosure
We don't sell your personal information to third parties. Period. However, we do share limited information in specific circumstances to deliver our services effectively:
Service Providers
We work with trusted partners who help us operate our platform—payment processors, cloud hosting providers, and analytics services. These providers only access information necessary to perform their specific functions and are bound by confidentiality agreements.
Data Aggregation Partners
We receive market data from financial information providers to enhance our reporting. We may share anonymised, aggregated user insights with these partners to improve data quality, but never individual personal information.
Legal Requirements
We'll disclose personal information if required by Australian law, court order, or regulatory authority. This includes compliance with ASIC requirements and anti-money laundering regulations that apply to financial services.
Before sharing your information with any new service provider, we assess their security practices and data handling procedures. Your information is never shared for marketing purposes by third parties.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's how to exercise them:
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this within 30 days, usually much faster.
Correct Inaccuracies
Update incorrect or outdated information in your account. Most details can be changed directly through your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial services.
Restrict Processing
Limit how we use your information in specific circumstances while we resolve any concerns you have.
Data Portability
Export your personal data in a structured format to use with other services.
Withdraw Consent
Stop us from processing information you previously consented to, such as marketing communications.
To exercise any of these rights, contact our privacy team using the details below. We'll respond promptly and help you understand any limitations that might apply under Australian law.
Data Security and Protection
Financial information requires serious security measures. We use multiple layers of protection to keep your data safe:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- AES-256 encryption for data storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated threat detection and response systems
Operational Security
- Employee background checks and security training
- Principle of least privilege for data access
- Secure development practices and code reviews
- Incident response procedures and breach protocols
- Regular backup and disaster recovery testing
Data Location
Your personal information is stored on secure servers located in Australia, ensuring compliance with local data sovereignty requirements. We use reputable cloud providers who meet Australian Government security standards.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Here's our approach to data retention:
Active Accounts
While your account is active, we retain your personal information to provide ongoing services and improve your experience. You can update or delete information through your account settings at any time.
Closed Accounts
After you close your account, we keep basic information for seven years to comply with financial services record-keeping requirements under Australian law. This includes transaction history and account details needed for regulatory purposes.
Marketing Information
If you unsubscribe from marketing communications, we'll remove your details from our marketing lists immediately but keep a record that you've unsubscribed to prevent future contact.
Cookies and Tracking
We use cookies and similar technologies to improve your experience and understand how our platform is used. Here's what we track and why:
Essential Cookies
These cookies are necessary for our website to function properly—they handle login sessions, security features, and basic functionality. You can't disable these without affecting how the platform works.
Analytics Cookies
We use analytics tools to understand how users interact with our platform, which helps us improve the service. This includes tracking page views, time spent on different sections, and user journeys through the platform.
Preference Cookies
These remember your settings and preferences—dashboard layout, notification preferences, and display options. They make your experience more personalised and efficient.
You can control cookie settings through your browser, but disabling certain cookies may limit platform functionality. We don't use cookies for advertising or tracking across other websites.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and through our platform.
Minor updates—like clarifying existing practices or updating contact information—won't trigger notifications, but we'll always post the updated date at the top of this policy.
We encourage you to review this policy periodically, especially if you have concerns about how your information is handled. If you have questions about any changes, our privacy team is available to explain them.
Complaints and Disputes
If you're concerned about how we've handled your personal information, please contact us first. We're committed to resolving privacy concerns quickly and fairly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide an independent review of privacy disputes and can be reached at oaic.gov.au or 1300 363 992.
Most privacy concerns can be resolved quickly through direct communication with our team. We genuinely want to address any issues and improve our practices based on your feedback.
Privacy Contact Information
For privacy-related questions, concerns, or requests, contact our privacy team:
Email: privacy@klyntarivo.com
Phone: +61 2 9987 0366
Mail: Privacy Officer, klyntarivo
27 Bennelong Pkwy
Wentworth Point NSW 2127
Australia
We respond to privacy enquiries within 5 business days and aim to resolve most requests within 30 days.